Refund and Returns Policy

Effective Date: 20/10/2024
At FinloCrypto, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, this Refund and Returns Policy outlines the process and conditions under which you may return items or request refunds.

Eligibility for Returns:

To be eligible for a return, the product must be unused, in the same condition as you received it, and in the original packaging. Returns are accepted within 30 days of the purchase date, and proof of purchase (such as a receipt or order confirmation) is required.
Certain items, such as software downloads or digital products, may not be eligible for returns unless they are faulty.

Refund Process:

Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, a refund will be processed within 5-7 business days to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged products).

Exchanges:

If you received a defective or damaged product, you may request an exchange by contacting us at finlocrypto.info@gmail.com or calling (618) 634-2687. We will provide a replacement at no additional cost.

Return Shipping:

Customers are responsible for covering return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service to ensure we receive your returned item.

For returns, please send the product to:
405 School St, Karnak, Illinois (IL), 62956, USA.